Technical Support Specialist

As a Technical Support Specialist, you will be part of a team that handles all inbound technical support calls from existing merchants, agents, and employees.

Key Accountabilities:

• Provide award winning service to BCG clients
• Field inbound calls from clients with technical problems or questions
• Solve technical problems related to merchant processing equipment
• Escalate technical problems related to merchant processing equipment

Skills Summary:

• Merchant Services technical support experience
• Strong customer service orientation
• Excellent written and verbal communication skills
• Good interpersonal and leadership skills
• Highly organized, with the ability to adapt quickly to changing priorities
• Motivated self-starter, able to handle multiple tasks simultaneously
• Ability to work flexible work schedule

Minimum Qualifications:

• High School diploma or equivalent
• Minimum of one years of related work experience

If you are interested in a Career with The BankCard Group, please Contact Us.

The BankCard Group is an equal Opportunity Employer, committed to a diverse and inclusive work environment.